Shipping, Returns and Repairs
| SHIPPING | We ship our items using USPS Priority Mail Shipping within 5 business days from when you place your order. We appreciate your patience with our handmade items. If you have rush delivery needs, please contact us at terryanncunningham@twoquakerhill.com. |
| REFUNDS AND REPAIRS | If you find a problem with an item purchased from the website, please contact us via email (terryanncunningham@twoquakerhill.com). We will direct you on the steps to repair or replace the item. If you’d like a refund on an item for any other reason, we are happy to refund you the cost of the product + any taxes charged. We'll split the difference on shipping fees -- you'll be reimbursed for any shipping charges paid when you originally placed your order but we ask that you pay return shipping fees. We suggest using a padded envelope and USPS First Class Mail. Please email us so we know to expect a return and include a note inside the package reminding us of your request. |
| DAMAGES | The purchase price for items that arrive damaged will be refunded. Please contact terryanncunningham@twoquakerhill.com with refund requests. TQH is happy to fix any problems with our handmade pieces. Our damage policy does not include tarnishing of the chain or wearing of leather. |
| PRIVACY POLICY | We do not share your information with anyone for any reason. We do not sell our customers’ addresses or emails to any other company or organization. |