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Shipping, Returns and Repairs

 

 SHIPPING We ship our items using USPS Priority Mail Shipping within 5 business days from when you place your order. We appreciate your patience with our handmade items. If you have rush delivery needs, please contact us at terryanncunningham@twoquakerhill.com.
REFUNDS AND REPAIRS If you find a problem with an item purchased from the website, please contact us via email (terryanncunningham@twoquakerhill.com). We will direct you on the steps to repair or replace the item. If you’d like a refund on an item for any other reason, we are happy to refund you the cost of the product + any taxes charged. Shipping costs will not be refunded and you will need to cover return shipping. We suggest using a padded envelope and USPS First Class Mail. Please email us so we know to expect a return and include a note inside the package reminding us of your request.
DAMAGES The purchase price for items that arrive damaged will be refunded. Please contact terryanncunningham@twoquakerhill.com with refund requests.

TQH is happy to fix any problems with our handmade pieces. Our damage policy does not include tarnishing of the chain or wearing of leather.