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FAQs

 

 SHIPPING We ship our items within 5 business days from when you place your order using USPS Priority Mail Shipping. We appreciate your patience with our handmade items. If you have rush delivery needs, please contact us at terryanncunningham@twoquakerhill.com.
REFUNDS Every TQH piece is handmade; therefore, minor differences in our website photos and your product may vary. These differences are normal and do not necessitate a refund.
REPAIRS If a problem exists on a purchased item from the website, please contact us via email (terryanncunningham@twoquakerhill.com) where we will direct you on the steps to repair or replace the item at your shipping cost. If you’d like a refund on an item for any other reason, we are happy to refund you the cost of the product + any taxes charged. Shipping costs will not be refunded and you will need to cover return shipping. We suggest using a padded envelope and USPS First Class Mail as we’ve found it to be the cheapest and most reliable for our uses. Please email us so we know to expect a return and include a note inside the package reminding us of your request.
DAMAGES Items that arrive damaged will be replaced. Please contact terryanncunningham@twoquakerhill.com with refund requests.

Because every item is handmade to order, we understand that damages may occur. TQH is happy to fix any problems that befall on our handmade pieces. Our damage policy does not include tarnishing of the chain or wearing of leather.