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Shipping, Returns and Repairs


 SHIPPING We ship our items using USPS Priority Mail Shipping within 5 business days from when you place your order. We appreciate your patience with our handmade items. If you have rush delivery needs, please contact us at
REFUNDS AND REPAIRS If you find a problem with an item purchased from the website, please contact us via email ( We will direct you on the steps to repair or replace the item. If you’d like a refund on an item for any other reason, we are happy to refund you the cost of the product + any taxes charged. Shipping costs will not be refunded and you will need to cover return shipping. We suggest using a padded envelope and USPS First Class Mail. Please email us so we know to expect a return and include a note inside the package reminding us of your request.
DAMAGES The purchase price for items that arrive damaged will be refunded. Please contact with refund requests.

TQH is happy to fix any problems with our handmade pieces. Our damage policy does not include tarnishing of the chain or wearing of leather.